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Password Reset Workflow Refactor

We rolled out a new password reset workflow yesterday.

Why did we spend time on this? 

  1. Sending passwords via email on reset and requiring security Q+A, ... these were normal for 2007 when we started this, but UX and opsec best practices has evolved.
  2. Users had been having trouble w/ the existing workflow, which meant user pain and our time to service - more time on support means less time on developing.

What was the approach?

Find a best practice to copy from the wild: Slack.


Nitty Gritty

  • We looked for the best experience and that was slack, so we copied 90% of what we saw. 
  • Magic links are not yet rolled out but are a stones throw if we so desire in the future.
  • One difference between us and slack is that some of our usernames are not emails, so we had to account for that. 
  • No longer are secret question and answer requested on register, nor managed on account page. 
  • In helping users w/ password issues, users can now head to the forgot page and self serve. 
  • Link is only valid for 24 hours. 
  • Users will get an email on password reset. 

Now back to regularly scheduled development.

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